Terms and Conditions

Last updated: February 2025

1. Introduction

By using our services, you agree to the following:

2. Booking and payments

To book your trip with us, we will create a Square invoice that states all the various details for getting you there. The invoice is payable no later than 3 days before departure. When we drive out from Hood River to pick you up, payment in advance is required. We accept credit/debit cards and other approved payment methods.

3. Cancellations and refunds

Cancellations made at least 72 hours before departure will receive a full refund. Between 72 & 24 hours before departure, we refund 50% of your fare. Within 24 hours of departure there is no refund offered.

4. Passenger responsibilities

We will arrive at your door 3-5 minutes before the appointed time. When meeting at our office, please be a little early. Extra fees may result if you are late.

5. Liability

Gorge PDX Shuttle is not responsible for lost or stolen items. We will not be liable for any delays due to weather, traffic, or unforeseen circumstances. Upon arrival to your destination, please collect all of your belongings.

6. Messaging

By contacting Gorge PDX Shuttle through text/voice (541.800.2028) or email (gorgegateway@gmail.com), you agree to receive conversational messages from Gorge PDX Shuttle LLC. Message & data rates may apply. Message frequency varies. Unsubscribe anytime by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help.

7. Changes of terms

We reserve the right to update these terms and conditions at any time. Continued use of our services indicates acceptance of the updated terms.

8. Questions?

Please contact us at gorgegateway@gmail.com, if you have any questions about these Terms and Conditions.

Privacy Policy

Effective Date: August 1, 2022

Gorge PDX Shuttle ("we," "our," or "us") is committed to protecting your privacy. Outline below is how we collect, use, and safeguard your personal information when you use our shuttle services, website, and related platforms.

1. Information we collect

Personal details (name, contact information, payment details) provided when booking services.

Usage data collected via our website or app (cookies, analytics, and browsing history).

2. Your information is used to:

Provide and improve our shuttle services.

Process payments and bookings securely.

Send updates and service notifications (with opt-out options).

Enhance safety and comply with legal obligations.

3. Data sharing & protection

We do not sell your personal data.

No mobile opt-in will be shared with third parties for marketing purposes.

Third-party service providers may access data strictly for operational purposes (e.g., payment processing, customer support).

4. Your choice & rights

You may request corrections, or deletion of your data at anytime.

You can opt out of marketing communications at any time.

For questions or requests, please contact us at gorgegateway@gmail.com.

By using our services, you agree to these policies. We reserve the right to update them as needed.